1 Role
Ludo game (ludogame.org) is a trusted online betting and gaming platform in Bangladesh. We believe protecting your privacy is one of our core responsibilities. This Privacy Policy explains how ludo game collects your personal information, what it is used for, and how it is kept secure.
By creating an account or using the ludo game platform, you agree to this Privacy Policy. We handle your information with the utmost care and will never sell it to third parties without your consent.
2 What Information We Collect
Ludo game collects different types of information at different stages. Below is a detailed breakdown of what is collected and under what circumstances.
| Data Types | When Collected | Purpose |
|---|---|---|
| Personal Identity | At the time of registration | Account Creation & Verification |
| Contact Information | On registration & updates | Notifications & Support |
| Payment Information | On deposits & withdrawals | Transaction Processing |
| KYC Documents | For Identity Verification | Legal Compliance & Fraud Prevention |
| Device & Browser | On platform use | Security & Experience Improvement |
| Transaction History | On every bet | Account Records & Audit |
- Full name, date of birth, national ID or passport number.
- Mobile number, email address, and residential address.
- bKash, Nagad, or Rocket account number (for transactions).
- IP address, device type, browser version, and operating system.
- Gameplay and betting history on the platform, session duration.
- Additional documentation may be required for large withdrawal amounts.
3 How Your Data Is Used
Ludo game uses collected data only for specific, legitimate purposes. We never use your information unnecessarily, and we do not share it with third parties for commercial purposes without your consent.
- For creating, verifying, and managing your account.
- For processing deposits, withdrawals, and transactions.
- To personalize and enhance your gaming experience.
- To inform you about promotions, bonuses, and special offers (with your consent only).
- To detect and prevent fraud, deception, and money laundering.
- For meeting legal obligations and providing information to regulatory bodies.
- To ensure responsible gaming and identify potential issues.
- For analyzing data to improve customer support services.
4 Data Storage & Security
Ludo game uses state-of-the-art technology to protect your data. Our servers are secured with firewalls, encryption, and regular security audits. Only authorized personnel can access your data, and they operate under strict confidentiality agreements.
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Passwords are stored in encrypted form using bcrypt hashing.
- Regular security audits and penetration testing are conducted.
- Data backups are maintained across multiple secure locations.
- Even after account closure, data may be retained for up to 5 years for legal compliance purposes.
- Use a strong password to keep your account secure.
5 Sharing Data with Third Parties
Ludo game never sells your personal information. However, limited data may be shared with trusted third parties under specific circumstances.
- Payment Processors: bKash, Nagad, Rocket — information required to complete transactions.
- Identity Verification Services: Limited identity information required for the KYC process.
- Legal Authorities: When required by court order or government directive.
- Cloud & IT Service Providers: For infrastructure support in platform operations.
- Your data is never sold to advertisers or marketing companies.
- Your information is never used for commercial purposes without your consent.
6 Cookie Policy
Ludo game uses cookies to enhance your experience on the platform. Cookies are small text files stored on your device that help recognize you on your next visit.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens | Deleted at end of session |
| Performance Cookies | Page load speed, error tracking | 30 Days |
| Functional Cookies | Language preferences, theme settings | 1 Year |
| Analytics Cookies | Usage Pattern Analysis | 90 Days |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent some ludo game features from working properly.
7 Your Rights
As a ludo game user, you have several important rights over your own data. We always respect these rights and aim to fulfill requests as promptly as possible.
Right to Access Your Data
You may request details of what information we hold about you.
Right to Correct Your Data
You may request corrections to any inaccurate or incomplete information.
Right to Delete Your Data
You may request that your data be deleted under certain circumstances.
Right to Restrict Processing
You may object to or restrict certain uses of your data.
Right to Data Portability
You may request a copy of your information in a structured, portable format.
Marketing Opt-Out
You have the right to opt out of promotional communications at any time.
8 Child Protection
Ludo game is strictly prohibited for users under 18. We do not knowingly collect information from minors. Age verification is in place during registration, and suspicious accounts are subject to additional checks.
If you are aware that a minor has created an account on ludo game, please contact our support team immediately. We will close the account and delete all associated data.
9 Policy Changes
Ludo game reserves the right to update this Privacy Policy at any time. For any significant changes, we will notify you in advance via your registered mobile number or email. The date of the latest update will always be shown at the top of this page.
Continuing to use ludo game after any changes means you accept the updated policy. We recommend reviewing this page regularly to stay informed.